Conflict Resolution in the Workplace

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$150 | 6 CEUs

Delivery: Synchronous Virtual Classroom via Zoom

It’s no secret that conflict exists in every organization. How we manage conflict impacts the quality of our relationships, communication, collaboration, stress level, productivity, and morale. When faced with conflict, individuals often default to avoidance or competition. Avoidance stems from 1) fear of confrontation, 2) lack of time and resources, 3) insufficient conflict resolutions skills, and 4) fear of retribution. Competition arises from our need to self-protect, to win. Neither approach leads to satisfactory or lasting solutions and often perpetuates the problem.

In this seminar, you’ll learn effective communication and conflict resolution skills to navigate the complexities of conflict situations. Employing these techniques strengthens relationships, improves communication, fosters collaboration, boosts performance, reduces stress, and improves morale. After completing the training, participants will have learned 1) the five styles of conflict management, 2) the conflict triangle as an assessment tool, 3) active listening skills for building trust and diffusing heightened emotions, 4) how to ask good questions, 5) a collaborative problem-solving approach, and 6) rewording techniques. These skills are transferable to almost any conflict situation that does not involve physical violence.

This training will benefit professionals at all levels interested in improving their communication and conflict resolution skills. Come prepared for an engaging virtual training combining lecture, group activity, and role-playing.

Instructors: 

Tracy Hornig is the owner of Pivotal Communication, a consulting firm offering communication and conflict solutions for the workplace. Her approach incorporates coaching, training, and mediation practices. Tracy is passionate about helping clients transform how they navigate the challenges of conflict and change. Conflict can be a catalyst for positive change with the right approach, yielding stronger relationships, improved communication, greater collaboration, reduced stress, increased productivity, and a more positive work environment.

Tracy was the Director of Mediation and Training at the Center for Resolutions in Media, PA, from 2011-2018 and later consulted and designed training for the group (2018-2020). During her tenure, she administered a volunteer mediation program, developed and led training seminars, designed strategic plans for organizations experiencing conflict, and mediated/facilitated in various sectors. Some of her signature training seminars include Difficult Conversations, Conflict Resolution in the Workplace, De-escalating Conflict in the Workplace, Conflict Coaching for Leaders, and Mediation.

Tracy earned a BA in Communication from the University of New Hampshire. She is an active member of Mediators Beyond Borders International, Pennsylvania Council of Mediators, and volunteers for Wonderfully Me, a mentoring program for young women. When she’s not tackling conflict, Tracy enjoys spending time with her family, hiking, kayaking, and yoga.

Hanne Wulp is the owner of Communication Wise and provides Leadership Communication trainings and coaching to (team)leaders and managers. Hanne is also one of the developers of a nationwide online de-escalation training for police officers. As an attorney, mediator and court facilitator, she has worked with thousands of clients over the years. It has made her realize that conflicts can be solved, when there is willingness to shift perspectives. 

Hanne loves conducting trainings. Other than Leadership Communication trainings, she has taught Conflict Resolution in the Workplace, De-escalation and Conflict Resolution, and many (advanced) Mediation Trainings. With a gentle approach during the training sessions, she guides participants towards awareness, empowerment and skills building, with which they’ll be equipped to prevent, manage and solve conflict. Her trainings are set up to be engaging and fun. Surveys have shown great results.

Hanne is a member of the Pennsylvania Council of Mediators. Other than guiding her clients towards conflict resolution, she loves dancing, meditating, and having fun with family and friends.